Employment and Internship Opportunities

Employment Information Update: 07/12/10

EXECUTIVE ASSISTANT FOR SUSAN'S PLACE
The Executive Assistant will perform a variety of secretarial duties and administrative tasks for one or more management team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Maintain calendars, schedules, and appointments for Sr. Managers.
• Compose basic correspondence when required.
• Prepare and maintain excel spreadsheets as requested.
• Answer phones, screens calls, provide information and direct calls to proper parties.
• Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other correspondence.
• May develop and maintain computerized spreadsheets and databases to enter information and generate reports; may produce, revise, or refine formal presentation materials, using presentation software.

JOB QUALIFICATIONS
Educational Requirements:
• High School Diploma.
Experience:
• 2-3 years secretarial/administrative experience working with underserved populations.
Skill Sets:
• Ability to multi-task and operate in a fast-paced environment.
• Ability to operate with minimum supervision yet knows when to reach out for assistance and guidance.
• Excellent interpersonal and relationship building skills required to deal with employees and clients.
• Ability to maintain a calm, professional and respectful manner in dealing with difficult clients.
• Strong PC skills required including Word, Excel and Powerpoint.
Languages:
• Bilingual in Spanish and English helpful.

Please send cover letter with resume to recruit@cfhnyc.org (subject “Executive Assistant for SP").

Electronic submissions must be in Microsoft Word 2003 or earlier (.doc) or PDF format.

CLINICAL SUPERVISOR
The Clinical Supervisor will provide leadership, supervisory and direct case management services while engaging homeless women with appropriate concern for their social, mental health, substance abuse and medical problems in order to promote client stability and empower them to reach their fullest potential.

ESSENTIAL DUTIES AND RESPONSIBILITIES

CASE MANAGEMENT DUTIES
• Directly maintain a small caseload of seriously mentally ill and/or medically frail clients which are highly resistant to assist to stabilize and promote housing goals.
• Review logbooks at start of each shift to ensure that all clients follow up is conducted as required.
• Participate as part of a team and regularly collaborate with multidisciplinary staff to monitor all clients’ progress.
• Collaborate with internal staff to monitor clients’ medication compliance and address episodes of non-adherence.
• Provide education, advocacy and direct assistance for individual clients around entitlements and services.
• Provide ongoing case management, including individual counseling, crisis intervention, conflict resolution, advocacy, psychoeducation, coordination of services and appropriate follow-up on all referrals to all clients.
• Use motivational interviewing and seeking safety modalities to counsel clients to improve overall functioning.
• Encourage and provide ongoing support so that each client might assume an active role in their own treatment plan to the maximum extent possible.
• Maintain required documentation in case records in written and computer database (SCIMS, AWARDS) and update clients records in accordance with governmental and agency policy.
• Assist in completion of Housing applications (both written and computer generated) for clients based on their individual needs and functioning.
• Facilitate and assist with clients' transfers into other transitional shelters or independent living.
• Participate in weekly case conferences with internal/external departments providers to assess clients’ progress.
• Participate in regular supervision, team meetings, case conferences and staff trainings.
• Maintain a flexible schedule which will include evening and weekend shifts.

SUPERVISORY DUTIES
• Directly supervise 3-5 case managers and/or interns.
• Provide orientation and initial training to new social service staff recruited.
• Provide ongoing training and individual supervision to social service staff.
• Oversee the accurate completion of client intakes and ensure that orientation to the program and shelter rules and regulations was provided for all new clients by social service staff.
• Review and cosign comprehensive psychosocial assessments developed by social service staff to ensure they are accurate and fully identify and address the client's needs.
• Review and cosign individualized intervention/treatment plan developed by social service staff to ensure accurate completion and promote identified goals.
• Oversee the facilitation of clinical, educational, supportive and/or recreation groups conducted by social service staff to ensure that groups held address problems areas that clients experience in working towards independent living.
• Audit social service staff group notes for accuracy, content and to ensure deadlines are met as indicated.
• Complete supervisory notes, performance evaluations for staff and develop goals that promote professional development.
• Provide clinical and supervisory expertise to case management and shelter staff.
• Monitor supervisees’ completion of departmental requirements including housing applications, face to face sessions, housing placements, etc...
• Conduct rounds throughout the facility regularly during shift, to assess clients’ interactions, address any client conflicts and attend to clinical needs.
• Provide crisis intervention and utilize non-violent conflict resolution techniques to deter conflicts among clients.
• Facilitate case conferences with supervisees to address critical clinical issues and non-adherence to facility rules and regulations.
• Conduct regular chart audits to support quality assurance practices.
• Work in collaboration with Director of Social Services to assess program progress and develop new policies and procedures.
• Assess and oversee client matters that warrant emergency response services and represent the agency in communicating to EMS, NYPD, FDNY to effectively communicate client’s clinical needs and issues of concern.
• Directly assist with internal fire drills to assure all clients’ comply with this requirement and intervene/educate any clients that are in violation of this procedure.
• Directly collaborate with onsite medical staff to address all urgent/emergency medical and psychiatric client issues that arise.
• Oversee the completion of the weekly updates for all clients to funders.
• Directly assist with internal and external reports in compliance with deadlines set.
• In absence of Director of Social Services, the Clinical Supervisors will provide direct support to case management staff and assume administrative and supervisory responsibility for all departmental activities related to the operation and full functioning of the department.
• Perform other duties as directed by management.

JOB QUALIFICATIONS

EDUCATIONAL REQUIREMENTS
• Master’s Degree in Social Work, Psychology, Counseling or other related field required.
Experience:
• Minimum 7-8 years post graduate social work experience with a minimum of 5 years supervisory experience required. Experience dealing with homeless, mentally ill and substance abuse populations preferred.
Skill Sets:
• Strong leadership, clinical and program implementation skills required.
• Strong relationship building skills required.
• Excellent organizational and time management skills necessary.
• Ability to effectively multi-task and follow-up on a timely basis.
• Strong computer skills required including Word and Excel.

LANGUAGES
• Bilingual in English and Spanish preferred.

Please send cover letter with resume to recruit@cfhnyc.org (subject “Clinical Supervisor").

Electronic submissions must be in Microsoft Word 2003 or earlier (.doc) or PDF format.

MEDICAL CASE MANAGER
The Medical Case Manager will provide direct case management services while engaging homeless women with appropriate concern for their social, medical, mental health and substance abuse problems in order to promote client stability and empower them to reach their fullest potential.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Directly maintain an active caseload of homeless women who are medically frail and require daily monitoring and ongoing assistance.
• Complete intakes for new clients and provide orientation to the program and shelter rules and regulations.
• Review logbooks at start of each shift to ensure that all client follow up is conducted as required.
• Participate as part of a team and regularly collaborate with internal medical staff to monitor client's progress and ongoing needs.
• Develop a comprehensive psychosocial assessment to fully identify and address the client's needs.
• Collaborate with internal staff to monitor clients’ medication compliance and address episodes of non-adherence.
• Establish an individualized intervention/treatment plan or strategy to promote identified goals.
• Provide advocacy for individual clients around entitlements and services.
• Provide case management, including individual counseling, crisis intervention, conflict resolution, advocacy, psycho education, coordination of services and appropriate follow-up on all referrals.
• Use motivational interviewing and seeking safety modalities to counsel clients to improve overall functioning.
• Encourage and provide ongoing support so that each client might assume an active role in his or her own treatment plan to the maximum extent possible.
• Collaborate with internal and external providers to ensure clients access appropriate levels of care and directly oversee the placement process into nursing homes, adult homes etc… when deemed appropriate.
• Follow up on behalf of active clients when they are hospitalized to obtain progress reports and actively participate in the discharge planning process.
• Facilitate clinical, educational, supportive and/or recreation groups to address problems areas that clients experience in working towards independent living.
• Maintain required documentation in case records in written and computer database (SCIMS, AWARDS) and update clients records in accordance with governmental and agency policy.
• Complete Housing applications (both written and computer generated) for clients based on their individual needs and functioning.
• Facilitate and assist with clients' transfers into independent living.
• Directly provide escorts to clients when necessary to scheduled appointments including medical, housing, etc.
• Participate in weekly case conferences with both internal departments and external providers.
• Participate in regular supervision, team meetings, and case conferences and staff trainings.
• Maintain a flexible schedule, which will include evening and weekend shifts.
• Perform other duties as directed by management.

QUALIFICATIONS
• Bachelor degree in a Social Work, Psychology, Counseling or other related field required.
• Three (3) to five (5) years case management experience with the homeless, mentally ill, substance abuse and/or special populations preferred.
• Strong outreach and engagement or relationship building skills required.
• Ability to work independently but know when to raise issues to supervisor.
• Excellent organizational and time management skills necessary.
• Ability to effectively multi-task and follow-up on a timely basis.
• Strong Computer skills required including Word and Excel.

LANGUAGES
• Bilingual in English and Spanish strongly preferred.

Please send cover letter with resume to recruit@cfhnyc.org (subject “Medical Case Manager").

Electronic submissions must be in Microsoft Word 2003 or earlier (.doc) or PDF format.

HEALTH EDUCATOR
The Health Educator will provide counseling and educational support to clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Implement HIV rapid testing program at assigned outreach sites;
• Assess individual and shelter-wide health education and HIV testing needs at assigned outreach sites
• Perform outreach to homeless clients and facilitate their participation in on-site medical and social services, health education interventions and HIV testing;
• Develop and maintain relationships with staff of contracted medical and dental providers, and social service staff at sites, and inform them about health education and HIV testing and programming;
• Provide HIV pre- and post-test counseling, referral, and partner notification services to clients in compliance with all applicable laws;
• Perform rapid HIV antibody tests, in compliance with all applicable laws and regulations;
• Perform confirmatory HIV testing using oral fluid samples;
• Collect data to evaluate all health education services as needed;
• Conduct approved group level interventions at assigned service sites;
• Facilitate health education classes on topics that may include sexual health, oral health, nutrition, and chronic disease;
• Create/order educational materials, rapid HIV testing supplies, and other program supplies;
• Provide counseling to persons with serious health concerns, including HIV and risk factors for HIV;
• Document all activities using encounter forms, program logs and/or the AIRS reporting system;
• Submit all written documentation to supervisor for review;
• Educate clients, as needed, about their Medicaid and health care rights;
• Act as a resource person in health education to clients and staff;
• Stay abreast of new developments in health promotion and disease prevention, particularly HIV risk reduction;
• Attend and participate in meetings, trainings and staff development; and
• Perform other duties as assigned.

JOB QUALIFICATIONS
• Bachelor’s Degree preferred
• 2 years prior experience working in health care or social services.
• Prior expertise/training in health education preferred.
• Strong desire to learn and enter this field if lacking experience in this specific field.

SKILL SETS
• Strong organizational skills need to manage diverse responsibilities and provide services at various sites.
• Ability to establish and maintain effective working relationships with colleagues, clients and contracted providers of health care services.
• Ability to plan, organize, implement, and evaluate needs assessments; action plans; and professional development activities.
• Apply problem-solving skills to resolve issues or concerns regarding HIV/AIDS prevention education and health education services.
• Provide guidance and advice to clients, social services colleagues and contracted health care providers concerning applicable statutes, program and contract requirements, policies and regulations.
• Compassion/understanding/desire to work with homeless individuals.
• Excellent oral and written communication skills needed to provide counseling to clients, document casework and provide training.
• Ability to work independently and within a team environment.
• Ability to adhere to confidentiality guidelines.

LANGUAGES
Bilingual English/Spanish strongly preferred.

OTHER REQUIREMENTS
While performing the duties of this position, the employee travels regularly by automobile, subway or bus in four (4) New York City boroughs and is exposed to changing weather conditions. The employee is required to travel to meetings with clients and to outreach sites, and may need to carry requisite supplies with him or her.

Please send cover letter with resume to recruit@cfhnyc.org (subject “Health Educator").

Electronic submissions must be in Microsoft Word 2003 or earlier (.doc) or PDF format.

Spring, Summer and Fall 2010 Policy and Advocacy interns
Interns will work directly with the Director of Policy. They will be introduced to the wide range of issues currently affecting the provision of health-related services, including but not limited to Medicaid reform, mental health and substance abuse, health education, HIV/AIDS, the health care delivery infrastructure, and shelter and housing reforms. Internships, however, will focus on one issue, determined by the interests and qualifications of the intern/s. It is expected the intern/s will develop expertise in one area.

The Director of Policy also coordinates the activities of the NYC Providers of Health Care for the Homeless, a coalition of the homeless health centers which advocates for the health care rights of homeless people in New York. Interns will be asked to complete a series of tasks to develop the skills necessary for successful policy and advocacy work and will either assist or themselves produce various policy related materials during the internship.

Interns will be exposed to working with coalitions, collaborative partnerships and alliances, and with policy decision-makers.

Interns should expect to assist with administrative functions and should have excellent research and communication skills, be well organized and self-directed.

Please send a brief cover letter and resume to recruit@cfhnyc.org (subject heading: "Spring, Summer or Fall 2010 Policy and Advocacy Intern").

Graduate students in policy, public interest law and health related areas are encouraged to apply.

Electronic submissions must be in Microsoft Word 2003 or earlier (.doc) or PDF format.

Care for the Homeless values diversity and is an EOE/AA employer